Comfort is far more than just falling asleep.
Rize Home, is a family-owned company that has been providing quality bedding products for over 60 years. Every Rize product is made to exacting standards when it comes to quality, durability, construction, and finish. From high-carbon steel to solid wood and beautifully upholstered furnishings, Rize is dedicated to stylish products that perform for the long haul.
Rize stands behind their products with industry-leading warranties so you can rest assured. Warranty information is specific to each bed model.
Please review your owner's manual for updated and more specific information. A Links to a product's User Manual can be found under warranty in each product description.
Note: You must register your Rize Home product in order to expedite the warranty process. Please make sure you keep your receipt as proof of purchase. It is required to process warranty claims. Rize warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.
All of our bedding support products have been tested for durability, so we know they can last. We also know that nothing is perfect all the time, and that's why our bed frames, bed rails, and other bedding support products are covered by a limited lifetime warranty. If a bedding support product you buy from us breaks as a result of defective material or workmanship, we will replace it at no cost to you, or give you a full refund of your original purchase price (less applicable tax), at our option. Product used in commercial type settings, such as but not limited to dormitories, hotels and rentals are only warranted to the original purchaser against defects in material and workmanship for up to ninety (90) days from the date of purchase. This is good for as long as you own the product. Just contact us with your proof of purchase and we'll make sure you get a replacement or refund as quickly as possible. Any refunds will be in the form of the original payment.
The warranty does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.
To make a claim under this warranty, contact us at warranty@rizebeds.com to exchange information as to the claimed defect, to provide us with your original purchase receipt (which receipt is required to make a warranty claim), and to coordinate the return of defective product, product replacement or refund. Do not return any product to us without our prior authorization.
We make no other warranties. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED WHERE ALLOWED BY LAW. Some states do not allow disclaimers of implied warranties, so the above limitation may not apply to you.
WE ARE NOT RESPONSIBLE FOR ANY OF YOUR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on incidental or consequential damages, so the above limitation may not apply to you.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.
Rize Home, at its option, will repair, replace at no charge, or refund the purchase price of your Rize Home product if it becomes unserviceable within five years of purchase as a result of any defect in material or workmanship. This Five Year Limited Warranty is not transferable and coverage terminates if the original consumer sells or otherwise transfers the product. Proof of purchase is required for warranty claims. Product used in commercial type settings, such as but not limited to dormitories, hotels and rentals are only warranted to the original purchaser against defects in material and workmanship for up to ninety (90) days from the date of purchase. This warranty covers the steel components of the frame. This warranty does NOT cover glides and other miscellaneous parts, nor damage caused by abnormal conditions or use other than as a bedding support product.
If you wish to make a claim
In the event of a problem that you think is a defect, please follow the claim process outlined below:
Place warranty claim within 30 days of your notice of the problem via the online Warranty Inquiry Form, found at rizehome.com. Fill in all requested information noted on the form. Be sure to include proof of purchase and documentation (pdfs, pictures, or videos) showing the issue.
If additional information or assistance is needed, please email to warranty@rizehome.com or call 855-581-3095.
Exclusions - Additional Terms and Conditions
Rize Home excludes coverage for products that are altered, abused, subjected to negligence or accident, or used for a purpose other than intended. This warranty does not cover any reimbursement of labor, shipping costs, nor any product not properly installed.
THIS FIVE YEAR LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR RIZE HOME OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT.
In no event shall Rize Home be liable for incidental or consequential damages sustained in connection with the product or its use. Some States do not allow the exclusion or limitation of incidental or consequential damages or the exclusion of implied warranties or the limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Legal Rights
This warranty provides you with specific legal rights. You may also have additional rights which may vary from state to state.
